Surescripts Christmas and New Year’s Holidays

In observance of the Christmas and New Year’s holidays, Surescripts corporate offices will be closed on Tuesday, December 24^th and Wednesday, December 25^th, as well as Wednesday, January 1^st.

On these days, Surescripts Production Support (Level 2) will be available on-call for Severity 1 issues only.  Please note, a Severity 1 issue is defined as a network outage or Potential Patient Safety Issue (PPSI).  All other requests from the 24^th and 25^th will be processed on Thursday, December 26^th.  All other requests from the 1^st will be processed on Thursday, January 2^nd.

Surescripts will have limited staff working in the office on December 23^rd, 26^th and 27^th.  As a result, our response to the 866-Rx-Ready line may be delayed.  The best method for contacting Surescripts Level 1 and Level 2 Support on those days will be the Surescripts Self-Service Portal.

To contact Surescripts Level 2 Support for Severity 1 issues, please utilize the Surescripts Self-Service Portal or email oncall-L2@surescripts.com.

If you have questions regarding this notification, please contact Surescripts Customer Care at support@surescripts.com.